Terms & conditions

Terms & Conditions

Effective Date: October 10, 2026

Welcome to TrustRoute Car Transport. These Terms and Conditions govern your use of our website, trustroutecartransport.us, and provide general information about the vehicle transportation services offered through our business.

Please review these terms before using the website, submitting a quote request, or arranging transportation.

1. Business Information

TrustRoute Car Transport
5157 SW 95th Ave
Cooper City, FL 33328, USA

Phone: (754) 285-6226
Email: info@trustroutecartransport.us
Website: https://trustroutecartransport.us

2. Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms and Conditions and applicable laws.

If you do not agree, please discontinue using the website.

Specific transportation bookings may be governed by additional agreements. Any conflicts between these website terms and a signed transportation agreement will be resolved according to the applicable agreement and governing law.

3. Transportation Services

TrustRoute Car Transport offers arrangements for:

  • Open Car Transport
  • Enclosed Car Transport
  • Door-to-Door Auto Transport
  • State-to-State Auto Transport

Transportation availability depends on vehicle specifications, pickup and delivery locations, carrier availability, scheduling, and applicable regulations.

Depending on the booking arrangement, transportation may involve independent third-party carriers.

4. Quotes and Estimates

Quotes are based on information supplied by customers, including vehicle type, operating condition, pickup and delivery locations, and requested dates.

Quotes may require confirmation of carrier availability and shipment requirements.

Before confirming a booking, customers should review the applicable price, included services, potential additional charges, and payment terms.

Any changes to agreed pricing must comply with the applicable transportation agreement and relevant law.

5. Booking and Scheduling

Customers are responsible for submitting accurate booking information.

Pickup and delivery dates may be estimates unless a guaranteed service has been expressly agreed upon.

Transportation schedules may be affected by traffic, weather, carrier availability, road restrictions, equipment issues, and other circumstances.

Customers should ensure that an authorized person is available for pickup and delivery.

6. Customer Responsibilities

Customers should prepare vehicles according to the applicable transportation instructions.

Responsibilities may include:

  • Providing accurate vehicle information
  • Disclosing mechanical issues and modifications
  • Removing valuables and prohibited belongings
  • Making the vehicle accessible
  • Providing required keys
  • Reviewing vehicle inspection documents
  • Confirming authorization to arrange shipment

Additional responsibilities may be specified in the applicable transportation agreement.

7. Vehicle Pickup and Delivery

Door-to-door service means pickup and delivery as close as safely and legally possible to the requested addresses.

If a large transport truck cannot safely access a location, a nearby suitable meeting point may be arranged.

Customers or authorized representatives should inspect the vehicle at pickup and delivery and review the relevant condition reports.

8. Vehicle Inspections

The vehicle’s condition may be recorded at pickup and delivery.

Customers should carefully review the bill of lading and any inspection documentation.

Visible concerns should be recorded promptly according to the applicable carrier procedures.

9. Insurance and Claims

Insurance coverage may vary according to the carrier and transportation arrangement.

Customers should request information about applicable coverage, limits, exclusions, and deductibles before shipping.

Damage claims are subject to the applicable transportation agreement, insurance terms, claims procedures, and governing law.

Nothing in these terms excludes or limits rights or liabilities where prohibited by law.

10. Payments, Cancellations, and Refunds

Payment methods, deposits, cancellation fees, refund eligibility, and payment deadlines are governed by the terms disclosed and agreed upon for the applicable booking.

Customers should review those terms before authorizing payment.

This general website policy does not independently establish a nonrefundable deposit, cancellation penalty, or other specific charge.

11. Prohibited Items

Customers must not place illegal, hazardous, or otherwise prohibited items inside vehicles submitted for transportation.

Personal belongings may be restricted by carrier policies and may not be covered by transportation insurance.

Customers should confirm applicable restrictions before pickup.

12. Website Content

Website information is provided for general informational purposes.

Descriptions, estimated transportation times, and other general content do not independently guarantee availability, pricing, or delivery dates.

Specific shipment terms must be confirmed through the applicable booking arrangement.

13. Intellectual Property

Original website content, branding, logos, graphics, and other materials owned by TrustRoute Car Transport are protected by applicable intellectual property laws.

Unauthorized commercial reproduction or distribution of protected materials is prohibited except as permitted by law.

14. Third-Party Providers

Transportation arrangements and website functionality may involve independent service providers.

Those providers may have separate contractual terms and privacy practices.

Customers should review relevant third-party terms when applicable.

15. Limitation of Liability

Liability relating to website use or vehicle transportation will be determined under applicable agreements and governing laws.

Nothing in these Terms and Conditions is intended to exclude mandatory consumer protections or unlawfully limit liability.

16. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Please review that policy for information about data collection, use, sharing, and privacy choices.

17. Changes to Terms

TrustRoute Car Transport may update these Terms and Conditions when necessary.

Revisions will be published on this page with an updated effective date.

Changes will not retroactively override existing contractual rights where prohibited by law.

18. Governing Law

These general website terms are governed by applicable laws of the United States and the State of Florida, subject to mandatory federal transportation regulations and other applicable legal requirements.

19. Contact Information

For questions regarding these terms, contact:

TrustRoute Car Transport
5157 SW 95th Ave
Cooper City, FL 33328, USA

Phone: (754) 285-6226
Email: info@trustroutecartransport.us